PRIVACY POLICY

1. Introduction

EAGLE Mobility Algarve Lda (“EAGLE”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect your information when you use our services, website or communicate with us.

By using our services, you agree to the terms described below.

2. Company Information

3. Information We Collect

We may collect the following information:

Personal Information

• Full name
• Phone number
• Email address
• Pickup and destination addresses
• Flight details
• Passenger information
• Booking history

Operational Information

• Communication via WhatsApp, email or website
• GPS and operational route information
• Vehicle allocation details

Payment Information

Depending on the payment method:

• Billing information
• Transaction references
• Partial payment confirmation data

We do not store full card details.

4. How We Use Your Information

We use your data to:

• Manage bookings and transportation services
• Coordinate drivers and pickups
• Communicate service updates
• Improve operational quality
• Ensure safety and fraud prevention
• Comply with legal obligations

5. Legal Basis for Processing

Under GDPR and Portuguese law, we process data based on:

• Contractual necessity
• Legitimate business interests
• Legal obligations
• Customer consent where applicable

6. Data Sharing

We may share limited information with:

• Drivers and operational partners
• Travel agencies and booking partners
• Payment providers
• Legal or governmental authorities when required by law

We never sell personal data to third parties.

7. Data Retention

Personal information is retained only for the period necessary to:

• Fulfil operational services
• Meet legal and accounting obligations
• Resolve disputes
• Maintain internal operational records

8. Data Security

EAGLE Mobility Algarve takes reasonable technical and organisational measures to protect data against:

• Unauthorized access
• Misuse
• Loss
• Disclosure
• Alteration

However, no electronic system is completely secure.

9. WhatsApp & Communication Platforms

By contacting us through WhatsApp, email or social media, you acknowledge that third-party communication platforms may process certain technical data according to their own privacy policies.

10. Cookies & Website Data

Our website may use:

• Cookies
• Analytics tools
• Traffic monitoring technologies

These tools help improve user experience and website performance.

Users may disable cookies through their browser settings.

11. Your Rights

Under GDPR, you may request:

• Access to your data
• Correction of inaccurate information
• Deletion of personal data
• Restriction of processing
• Data portability
• Withdrawal of consent where applicable

Requests may be submitted via: algarve@eagle-transfers.com

12. International Transfers

Some communication or software providers may process data outside Portugal or the European Union.

Where applicable, reasonable safeguards are used to protect personal information.

13. Third-Party Links

Our website or communications may contain links to external websites.

EAGLE Mobility Algarve is not responsible for third-party privacy practices.

14. Changes to This Policy

We reserve the right to update this Privacy Policy when necessary.

Updated versions may be published on our website without prior notice.

15. Contact Information

For any privacy-related enquiries: