Terms & Conditions

These Terms & Conditions apply to all services provided by EAGLE Mobility Algarve Lda, operating under the commercial brands EAGLE Transfers and EAGLE Mobility Algarve.

Registered as a Licensed Tourist Transport Operator in Portugal under RNAVT 13416.

By booking or using our services, the client agrees to the following terms.

EAGLE Mobility Algarve provides:

• Private airport transfers
• Hotel & resort transportation
• Chauffeur and executive mobility services
• Golf & leisure transportation
• Corporate transfers
• Pre-booked transportation services within Portugal and selected international routes

All services are subject to vehicle and driver availability.

A booking is only considered confirmed when:

• The client receives written confirmation via WhatsApp, email, website or booking platform;
• Pickup details, passenger information and destination are validated;
• Payment terms are agreed where applicable.

EAGLE Mobility Algarve reserves the right to refuse or cancel bookings in exceptional circumstances.

All quotations are provided in EUR (€) unless otherwise stated.

Prices may vary depending on:

• Vehicle category;
• Passenger numbers;
• Luggage quantity;
• Child seats;
• Route changes;
• Late-night or special operational requirements.

Accepted payment methods may include:

• Cash;
• Bank transfer;
• Payment links;
• Revolut;
• Other approved methods.

For airport pickups, our team monitors flight status whenever flight details are provided.

Delays caused by airlines are normally accommodated within reasonable operational limits.

However, EAGLE Mobility Algarve cannot be held responsible for:

• Flight cancellations;
• Immigration delays;
• Lost luggage;
• Airport operational disruptions.

Airport Arrivals

Standard waiting time: up to 60 minutes after landing.

Hotel / Villa Pickups

Standard waiting time: 10–15 minutes.

Additional waiting time may incur extra charges depending on operational impact.

Passengers are responsible for:

• Providing accurate pickup information;
• Informing the company about excess luggage;
• Requesting child seats in advance;
• Respecting vehicle cleanliness and driver safety instructions.

Smoking, illegal substances, abusive behaviour or damage to vehicles are strictly prohibited.

Clients may be charged for damages or extraordinary cleaning costs.

Child seats and boosters are available upon request and subject to availability.

It remains the responsibility of the accompanying adult to ensure:

• The child is correctly secured;
• The selected seat category is suitable.

Client Cancellations

• More than 24 hours before service: full refund may apply.
• Less than 24 hours: refund subject to operational analysis.
• No-show bookings may be non-refundable.

Company Cancellations

In rare operational or force majeure situations, EAGLE Mobility Algarve reserves the right to:

• Provide an alternative vehicle or driver;
• Reschedule the service;
• Issue a partial or full refund where appropriate.

EAGLE Mobility Algarve is not liable for delays caused by:

• Traffic;
• Weather conditions;
• Road accidents;
• Police operations;
• Strikes;
• Natural events;
• Airport disruptions;
• Circumstances beyond reasonable control.

Some bookings may originate from:

• Travel agencies;
• Tour operators;
• Online transfer platforms;
• Corporate partners.

Operational responsibility during the service remains limited to the transportation service directly provided by EAGLE Mobility Algarve and its authorised drivers.

While we strive to provide a professional and reliable service, EAGLE Mobility Algarve shall not be held responsible for:

• Missed flights due to extraordinary circumstances;
• Indirect losses;
• Personal belongings left in vehicles;
• Events beyond reasonable operational control.

Passengers are advised to maintain appropriate travel insurance.

Items found in vehicles will be kept for a reasonable period.

Return or shipping costs are the responsibility of the passenger.

Passenger information is used exclusively for:

• Booking management;
• Operational communication;
• Legal and administrative obligations.

We do not sell or improperly share personal data.

These Terms & Conditions are governed by Portuguese law.

Any disputes shall be subject to the jurisdiction of the competent courts of Portugal.